Water District to buy new billing software


By Matt Lasley - [email protected]



The Grayson County Water District board approved purchasing new billing software, as well as authorized the negotiation of a land purchase for a new office site during a special meeting on Monday, Feb. 13.

During the meeting, Grayson County Water District Manager Kevin Shaw and Grayson County Water District Accountant Kyle Cannon presented four bids for the water district’s Customer Information System (CIS), which includes billing.

Of the four bids—submitted by inHANCE, NISC (the water district’s current CIS provider), United Systems, and NorthStar—Shaw and Cannon recommended inHANCE because it is the most cost effective for the services needed by the district and is more geared toward water utilities, as opposed to the other three, which are more focused on electric utilities.

inHANCE’s bid includes iCIS licensing, training, project implementation, maintenance, mobile workforce, invoice cloud, and bill printing/set-up.

The cost includes an estimated one-time upfront cost of $83,670 and a monthly fee of $4,938, as well as a $0.95 per transaction fee in relation to the invoice cloud service.

While inHANCE’s one-time fee is higher than that of NISC ($70,995) and United Systems ($78,080), Cannon said the only comparable system to submit a bid was United Systems; however, it is inferior to inHANCE and does not offer all of the services the Water District currently provides its customers.

Following the presentation, the Grayson County Water District board voted to purchase CIS service from inHANCE, which is a division of Harris Utilities.

Following the selection of a CIS service, the Water District board entered into executive session to discuss the possible purchase of property.

Upon returning to regular session, the board voted to authorize Shaw to negotiate the purchase of land for the Grayson County Water District’s new office site.

Shaw said the district has found a site of interest; however, its location has not yet been announced because the deal is still being negotiated.

A decision is expected to be made on whether to purchase the land within the next 30 days, according to Shaw.

The need for a new office site follows the separation of the Grayson County Water District from Warren Rural Electric Cooperative Corporation, which was announced last fall.

By Matt Lasley

[email protected]

Reach Matt Lasley at 270-259-9622, ext. 2015.

Reach Matt Lasley at 270-259-9622, ext. 2015.

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