In honor of its leadership and innovation in quality, safety, and commitment to patients, Twin Lake Regional Medical Center received a Kentucky Health Association Quality Award at the 87th Annual KHA Convention at the Awards Luncheon in May.
The award was given to six hospitals in Kentucky that raised awareness of the need for an organization-wide commitment to reliable, high quality, patient-centered care and made successful efforts to develop and promote improvements in quality care..
Director of Quality at Twin Lakes Regional Medical Center Michele Vincent, APRN, applied on behalf of hospital, demonstrating the hospital’s leadership and promotion of quality through its successful additions.
Some of these additions include the addition of Dr. Ken Green as Chief Medical Officer, the Quality Committee of the Board, monthly Patient Safety Team meetings, a Quality Week Poster Presentation to improve quality, the utilization of Lean Management Principles and the creation and implementation of Power Performance Improvement software.
“Prominently found under the logo of Twin Lakes Regional Medical Center is the motto ‘Our Family Caring for Yours.’ These words best describe our expectation in defining ‘Quality,’” said Vincent. “The quality of care provided at our hospital is on a level that only family can give. This philosophy creates in our clinical leadership, governance, administration, and community a pride for the hospital and an expectation to deliver the care we would want out own parent or child to receive.”
Vincent credits former employees Robert Lindsey and Jerrod Davis for the development of the Power P.I. software that she considers “the backbone to our projects and the fuel for our process improvement.”
“The process of implementation throughout TLRMC and sharing opportunities to improve service has been fully endorsed by the staff,” Vincent said.
The CEO of the hospital, Wayne Meriwether, is enthusiastic about the initiatives being taken to improve the quality of patient care.
“We are continually looking for ways to improve the patient experience and quality of care. All these initiatives help us fulfill our Mission of improving the quality of life for those in our community,” Meriwether said.