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Fiscal court to review towing service policies after being bombarded with complaints
by Theresa Armstrong Reporter tarmstrong@gcnewsgazette.com
Jul 17, 2010 | 6489 views | 7 7 comments | 11 11 recommendations | email to a friend | print
Teresa Musik was stunned to learn her friend was facing a $520 towing bill after the fellow American Legion member wrecked his motorcycle and it was hauled to a local wrecker-service lot.

Musik was so shocked she stopped by the News-Gazette to drop off a letter to the editor and see if the newspaper could investigate what she termed as “outrageous and unrealistic” pricing.

Upon investigation, The News-Gazette discovered the fee structure towing companies can charge after being called to the scene of an accident or a DUI are completely arbitrary and could even be prone to abuse, as Music claims.

Tow trucks are dispatched from a list that is held by the central dispatch office. There are nine companies on that list.

In order to be placed on that list a business must have a wrecker and the proper license and insurance. There is no one that checks the fees charged when an accident happens and a vehicle is towed, therefore the accident victim is at the mercy of the towing company.

The central dispatch office told the News-Gazette that Sheriff Rick Clemons’ office was in charge of the list of wreckers; the sheriff’s department said Jailer Darwin Dennison was in charge because he was in charge of the central dispatch and Dennison said he had nothing to do with the list. He said Judge-Executive Gary Logsdon and the fiscal court controlled that list.

These towing companies can charge whatever fee they desire to pick up a vehicle and tow it back to their office. Once there, a company can charge a daily storage fee and virtually hold that vehicle hostage until the bill is paid.

After contacting several of the towing companies that are on the county list, the News-Gazette determined that $520 charge to tow the vehicle in question was far above the highest fee that would be levied by any other wrecker service. When this situation was explained to the other wrecker services contacted, the maximum any of them would have charged was $150.

There was a second wrecker called to the scene of this accident because there was a second vehicle involved. After contacting the second wrecker service the News-Gazette found it would have charged an average fee of $150 fee rather than the $520 fee.

The victim had no say in who was called to pick up his motorcycle and was at the mercy of the list the county judge-executive and the fiscal court provides.

After further investigation, the News-Gazette has received copies of wrecker bills by two other victims of the same towing company and found those fees to be completely unlike the fee structure that is charged by other companies in the county.

Grayson County Judge-Executive Gary Logsdon said the county has never addressed the fees that are charged by the wrecker services contracted by the county but will certainly have to after inspecting the fees being charged.

“What we are going to have to do is bid this out like we do hauling rock,” said Logsdon. “That way everybody is charged the same thing or close to the same and no one is charged unfairly.”

Logsdon added that after the sheriff received several complaints about the wrecker service that hauled away the motorcycle it was taken off the county list for a short period of time but was put back on for legal reasons.

“This is not the first time we have had problems with this but we could not just take him off the list because we wanted to,” said Logsdon. “He could sue us.”

Logsdon added the issue would be addressed at the next fiscal court meeting on Tuesday, July 20, at 4 p.m.

If the state police is the law enforcement agency that is working an accident, then they dispatch a towing company from a list they have compiled. However, the same problem could occur because cost is not a factor on that list either.

Lieutenant David Lee of Post 4 is in charge of the companies that are on the tow list and he said if they dispatch a company and the victim files a complaint about the fees charged he will investigate the charges and assist any way he can.

“We have taken companies off the list when several complaints have been filed,” said Lee. “But in this case we did not dispatch the wrecker service so there is nothing we can do.”

KSP Trooper Davy Norris worked this motorcycle accident but the Grayson County Central Dispatch office dispatched the tow truck.

Comments
(7)
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anniezachery
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July 21, 2010
The owner of the only towing service in this county who treats customers this way is Ward's Towing Service. I was a victim of their scam in February 2008. They were called to pick up my car from in front of Home Plate. I told the driver, Roy to take my car to my home. I had been in an accident and I was hurt. He argued with me and the officer had to assist me to get my car taken to my house after he made me leave his tow truck and run off with my car on his rollback. Mrs. Ward tried to say that I owed them money from an earlier transaction, which was not true. I had the cash on me to pay for the tow to my house, but they still refused. I had to pay another tow service to come to their lot and take my car to my home as I had originally requested. I filed theft charges against Mr. Ward, who left me standing in the street injured and took off with my car. The county attorney refused to file my complaint against the company for theft of my car. I also reported this to the magistrates, Gary Logsdon, and Rick Clemons and none of them did anything to remove Ward's from the county's towing list.

I believe that the county should understand that if he is on their list for tow services, they are responsible for the tow company's actions and that they can also be sued.

Wichita
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July 20, 2010
You can spell it all out in four letters!
Viewpoint
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July 20, 2010
Okay, so who is the owner of this towing company related to that is part of the city government? Sounds like someone is getting a kickback.
calee
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July 19, 2010
I know who this company is--the same company that showed up when my husband wrecked his motorcycle last Sept and was flown to UofL trauma. My husband is a veteran as well and a very good friend of the gentleman from the American Legion spoken about in this article. I don't know how anyone can take advantage of these men and women who sacrificed and served for us. I hope that something can be done to refund fees that were overcharged to accident victims, or at the very least that this will at least bring attention to the need for the county to investigate further those wrecker services they add to their list.
dylanandtresnana
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July 19, 2010
This happened when my son wrecked his car several yrs ago. Sheriff's office dispatched a wrecker and I had already called AAA whose services were free and the wrecker service had the nerve to call AAA and cancel my call. totally crazy. If the person isnt seriously injured, they should wait and see if the person has a preference of their own. It is another money game in Grayson County
contributor
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July 17, 2010
Why wasnt the company named? I would like to make sure I never patronize a company that takes such advantage of someone who is already in a vulnerable position. I would also add that they should be removed from the list and when they sue, they can explain their pricing to a judge.
MotherNaturesRage
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July 17, 2010
Come on $520 dollars towing bill. lose the wrecker service/ this is outrageous.

According to the story here no other wrecker service charged these types of fees.

Investigate how many others have been done this way/if the county has a list made the companies show proof of being "honest"

A person connected to the American Legion means this person has served his or her country. I support our ex-military and our current military.

I luv's this county and my VETERAN HUBBY!!!!!!

I say boost out the wrecker service company.

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